Contact Us
Get in Touch
We welcome you to reach out to us for any questions, concerns, or feedback. Our team is here to help!
Company Information
Echosense (灵响科技有限公司)
- Registration Number: 70499005
- Address: Flat/Room 917A, Block A, 9/F, New Mandarin Plaza, No.14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Contact Methods
Email Support
For general inquiries, support requests, and feedback:
- Email: echosenseyan@gmail.com
We aim to respond to all inquiries within 24-48 hours during business days.
Business Hours
- Monday to Friday: 9:00 AM - 6:00 PM (HKT)
- Saturday, Sunday & Public Holidays: Closed
Response Time
| Inquiry Type | Response Time |
|---|---|
| General Inquiries | 24-48 hours |
| Technical Support | 24-72 hours |
| Billing Questions | 1-3 business days |
| Urgent Matters | Same day (during business hours) |
Common Questions
How can I get technical support?
For technical issues, please email us at echosenseyan@gmail.com with a detailed description of your problem, including any error messages and steps to reproduce the issue.
How do I request a refund?
Please refer to our Refund and Cancellation Policy for detailed information. You can also contact us directly for refund requests.
Where can I find your terms and policies?
Send Us a Message
If you have any other questions or would like to get in touch, please don't hesitate to send us an email. We value your feedback and are committed to providing you with the best possible service.
Thank you for choosing Echosense!