Refund and Cancellation Policy

Introduction

At Echosense, we strive to provide high-quality AI-powered services to our users. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services.

Subscription and Service Overview

Echosense offers various subscription plans and pay-per-use services for AI image generation, audio generation, and other AI-powered tools. By purchasing any of our services, you agree to the terms set forth in this policy.

Cancellation Policy

Subscription Cancellations

• Self-Service Cancellation: You may cancel your subscription at any time through your account settings. Navigate to Settings > Billing > Cancel Subscription to initiate the cancellation process.
• Cancellation Effect: Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent billing cycles.
• No Pro-Rated Refunds: We do not offer pro-rated refunds for unused time remaining in your billing period.

Account Closure

• You may close your account at any time by contacting our support team or through your account settings.
• Upon account closure, all data associated with your account will be handled in accordance with our Privacy Policy.

Refund Policy

Eligibility for Refunds

We offer refunds under the following circumstances:

1. Technical Failure: If you are unable to access our services due to technical issues on our end for an extended period (more than 24 hours), you may be eligible for a refund for the affected period.

2. Billing Errors: If you were charged incorrectly due to a billing error, please contact us immediately for correction and potential refund.

3. Service Unavailability: If a purchased service is permanently discontinued before use, we will provide a full refund.

Non-Refundable Items

The following are non-refundable:

• Consumed Credits: Credits that have been used to generate content are non-refundable.
• Promotional Discounts: Purchases made with promotional discounts or special offers are final.
• Third-Party Services: Any fees paid to third-party services integrated with our platform.
• Voluntary Cancellations: Subscriptions cancelled by the user are not eligible for refunds.

Refund Requests

To request a refund, please contact us with the following information:

• Your registered email address
• Order or transaction ID (if applicable)
• Reason for the refund request
• Any supporting documentation

We will review your request within 5-7 business days and respond with our decision.

Refund Processing

• Approved refunds will be processed using the original payment method
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• You will receive a confirmation email once the refund has been processed

Disputes and Chargebacks

If you initiate a dispute or chargeback with your payment provider, we reserve the right to:

• Suspend or terminate your account
• Contest the dispute/chargeback with relevant documentation
• Recover any outstanding fees

We encourage you to contact us directly before initiating a dispute to resolve any issues amicably.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

For refund requests or questions about this policy, please contact us:

Company: Echosense (灵响科技有限公司) Registration Number: 70499005 Address: Flat/Room 917A, Block A, 9/F, New Mandarin Plaza, No.14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong Email: echosenseyan@gmail.com

Last updated: March 11, 2026